At Fraze Productions, we aim to get your order to you as quickly and smoothly as possible.
Processing Times
All orders are processed within 1–3 working days.
During busy periods (such as product drops or sales), processing times may be slightly longer — but we’ll always keep you updated.
UK Shipping
We currently ship across the United Kingdom.
- Standard Delivery: 2–5 working days
- Express Delivery: 1–2 working days (if available)
Shipping costs are calculated at checkout.
International Shipping
We may offer international delivery depending on location.
- Delivery times vary by country
- Customers are responsible for any customs fees, duties, or taxes
Order Tracking
Once your order has been dispatched, you’ll receive a confirmation email with tracking details (if applicable).
Delivery Issues
If you experience any issues with your delivery:
- Please contact us within 7 days of the expected delivery date
- We’ll work with the courier to resolve the issue as quickly as possible
Please note:
- We are not responsible for delays caused by couriers or external factors
- Incorrect shipping details provided at checkout may result in delays or failed delivery
Lost or Missing Orders
If your order has not arrived within the expected timeframe:
- Contact us and we will investigate with the courier
- If confirmed lost, we will arrange a replacement or refund
Contact
If you have any questions about shipping, feel free to get in touch:
📧 info@frazeproductions.com